A leadership lesson
The Power of Communication
Espen had always prided himself on being a logical and efficient manager. When a serious security issue arose at his company, he immediately crafted a detailed email explaining the problem and outlining the necessary steps to resolve it. It was clear, factual, and straight to the point.
The next day, his inbox was flooded with follow-up emails and phone calls. Instead of feeling reassured, Espen grew concerned. Many employees seemed confused, others were alarmed, and some even appeared resistant to the proposed changes.
Determined to clarify things, Espen organised a company-wide meeting. The head of security gave a thorough presentation, and discussions followed. Some people asked questions, debated solutions, and shared their concerns. But as the meeting ended, Espen realised nothing had been decided. The issue remained unresolved.
You’re relying too much on logic. People don’t just process information — they feel it. If you want real change, you need to connect with them on a personal level.
Jan P. Hagberg · to Espen
Following the advice, Espen identified the key influencers in the company — leaders, respected colleagues, and department heads. He visited them one by one, not in boardrooms, but in their own spaces. He spoke honestly about the situation, shared his concerns, and asked for their perspectives. He was open, vulnerable and sincere.
Something shifted. These conversations built trust. The influencers took ownership of the issue, discussing it among their peers. Soon, a shared understanding emerged. When Espen called for a follow-up meeting, the energy was different. Employees were engaged, proactive, and ready to implement the solutions. True leadership isn’t just about delivering information — it’s about delivering it in a way that resonates.
